Does your community have a 9-1-1 career course? Probably not, until now. Let’s get started! Deploy our 911 CAREER TRAINING SYSTEM today. One complete training solution for your grads to have an in-demand highly-paid career in 9-1-1.
Download our 200 Question Challenge. NEW Fall quarter – Academy Students ’50’ Ai Caller Practice. NEW 911 technology updated unit.
9-1-1 Collaborations
Is 9-1-1 Reality an 'appliance' and what does that mean?
Yes. What “computer system as an appliance” means. An appliance is a system that is:
- Pre-configured
- Purpose-built for a specific function
- Not intended to be modified much by the end user
- “Plug-and-play” from the operator’s perspective
A computer that behaves like a tool, not like a customizable workstation.
- The simulator is delivered as a complete, self-contained system
- It runs a specific application (911 simulation) without needing custom setup
- Users (trainers/teachers) don’t manage the underlying OS, configs, etc.
- It’s treated operationally like equipment, not IT infrastructure
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Type
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Description
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General computer system
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Flexible, user-managed (install apps, configure, troubleshoot)
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Appliance
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Locked-down, purpose-built, minimal user intervention
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Can we use our own computers and just load the software?
No – short answer. The 9-1-1 Reality Simulator is Windows programmed to work with a system of multiple phone lines, multiple radio channels, recording studio, sound effects, text to 9-1-1 and the list goes on. We require state-of-the-art equipment.
Do you charge to come and set up and train?
Nope, setup is like setting up your home computer – plug in the cords to the proper ports. Watch the Setup Video sent with shipping. No setup charges or requirement for us to come and ‘plug them in’ because that is what is needed. With multiple stations on site setup and training is available. Please add this to your quote. We always LOVE meeting our new owners.
Can we use our own headsets for the stations?
Sure. Our headsets are pretty amazing though.
What does the warranty cover?
The warranty is for the equipment; computer, monitors and accessories. The software is warranted for the life of the computer.
Is there a yearly fee for upkeep and do I have to pay for upgrades?
No fees at all, you own this great hard working reliable training tool. We have systems still working for the last fifteen years. If we have a required ‘update’, such as some nasty change in Windows, we can work on your station remote. If we have a significant ‘upgrade’, we will offer this to you for minimal cost. Upgrades are never required.
What is included in the 9-1-1 Academy $249 per seat?
$249 is the complete cost one student seat in the Academy.
Embedded Ten Unit Textbook The Emergency Communications Manual
Final NECC National Certification Exam
Seat In Our 10 Unit 9-1-1 Online Course
How was this 10 unit 9-1-1 Academy created?
A vocational college dean and an advisory board of 9-1-1 professional trainers used the DACUM process to determine the areas of study, core competencies, and skills required to succeed in this challenging yet gratifying career.
The result was ten units of study and curriculum certification from the Professional Testing Corporation (NENA ENP).
How many hours or semesters is this 10 unit course?
We recommend a minimum of 180 hours, or two semesters; however, the decision is yours and your team’s. How many hours are the criminal justice, EMT, or Firefighter career courses? Use those as a guideline.
These are the first, first responders. They have to learn how to effectively communicate with four diverse groups: Police, Fire, EMD, and Civilians, in addition to all the other skills and abilities required in this career. Please treat their training needs accordingly.
What topics does the Academy cover?
Everything you need to build foundational understanding of 9-1-1 from its history to its future to practical preparation for a great career in 9-1-1. Link to 911_Manual_Table_of _Contents.
Does your company keep student records?
No. Due to student privacy rules and concerns, we do not retain student records. Instructors are responsible for maintaining ALL records, including, but not limited to, NECC exam results and NECC certificates, once the student earns a passing score.
Once your end-of-course date has passed, your 9-1-1 Academy course will be DELETED along with all student records. Notify us immediately if you need an extension.
Why become a NECC certified Instructor?
Only NECC-certified Instructors can administer and proctor the NECC Exams to students. You can teach the 9-1-1 Academy course without NECC Instructor certification, but you cannot issue NECC certifications to your students.
Benefits: The certification is nationally recognized, never expires, and incurs no renewal or maintenance fees. You will take the same exam as your students. (Instructors must pass with 80% or greater, while students must pass with 70%).
Is this 9-1-1 Academy online course customizable?
Yes, you can leave the course as is or customize it to your needs. You can unpublish and modify lessons. You can add your own materials, including videos, links, or documents. We encourage you to make it your own.
Please note that you can use the 9-1-1 Academy with or without NECC certification, and in combination with other certifications; however, that does not change the price of the 9-1-1 Academy.
What type of training/support is available to new teachers?
We provide RESOURCES within the Academy.
We provide live, online training through TEAMS for you and your team, including how to use Teachable, the 9-1-1 Academy platform.
In the Owner’s Room, you will find a link to the Teacher’s Room with instructional videos to watch when you begin.
And, we also provide ongoing support via email, chat or phone Monday through Friday from 9:00 am until 2:00 pm Pacific Time.
What websites does IT need to safelist so students can access the course and the NECC exam:
- 9-1-1Academy.com (for course)
- Teachable.com (for course)
- ClassMarker.com (for NECC exam)
- 911CareerTraining.com (for job search)
- 911Trainer.com (to purchase seats online)
A Turn Key 9-1-1 Career Training Program - Setup And Teach
- Plug and Train Portable 9-1-1 Simulator
- 9-1-1 Textbook & Online 10 Unit Course
- Teacher & Student Online Exams & Certification
