About Us

OUR HISTORY – 35+ YEARS OF PASSION FOR 9-1-1

Over twenty years ago, Sue Pivetta had a problem.  Her 9-1-1 Multi-Jurisdictional Comm Center was facing a hiring crisis;  “We were hiring five and losing seven.”  Once, at dinner with friends, someone asked why she didn’t just ask around at the local college or high schools for qualified people she could hire.

Good question?!  Bad answer! There were NO vocational or high school CTE training programs in the U.S. or Canada for her chosen life work.  What skills are really needed for people to be qualified, and stay successfully employed in this industry?  And finally,  Sue, along with the college dean and an advisory board of  9-1-1 professionals, started answering these questions and preparing the first vocational course in the nation at Renton Technical College.

The career clusters they found for this course were Health Science and Public Safety.  Using a DACUM process, ten primary topics or units of study were determined as necessary for an entry-level 9-1-1 training course.  The NECC (National Emergency Communications Certification) and the 9-1-1 Call Taking and Radio Dispatch Simulator 911 Reality followed.

Update to today!  Sue Pivetta has a company of professional 9-1-1 educators helping to create educational programs in high schools and colleges nationwide, but 9-1-1 is, unfortunately, STILL in a hiring crisis.  Clearly, many more college and high school programs are needed. Graduates can be hired at age 18, can earn competitive wages, and will provide a valuable service to EVERY single community!  CTE graduates have a huge advantage over walk-in applicants, just knowing they have the skills necessary to survive and thrive in the rigorous on-the-job training phase.

Check out your states current openings here.

Download 911 magazine article to learn more about the state of 911.